Returns & Exchanges

At INEZ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all eligible items. All returned products must be in their original, unused condition with all tags and packaging intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box and include the packing slip provided in your confirmation email.

3

Attach the Label

Print the prepaid shipping label generated by our portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing